At Solar Shop Australia, the installation of a home solar PV system is an art. From the selection of the right technology partners to the right price for you. It is important that you understand the installation process upon your decision to go solar with us.
Learn more below about the steps involved once you have decided to switch to solar with us.
Order acceptance and Deposit confirmation
Our Accounts department will process your deposit and you will receive a Deposit Confirmation in your email inbox (if you have given us your email address).
Electricity distributor Permission-to-Connect (PTC)
Before we can install and commission your grid connect solar system we will need to secure your local electricity distributor’s permission to connect a ‘small embedded generator.’ In most areas of Australia you will be provided paperwork from your Renewable Energy Advisor or the Solar Shop operations team for completion and signing, and returning. We will then make the application on your behalf. It typically takes 2-10 weeks to secure distributor approval.
Roof plan and proposed solar panel layout approval
An important step in the planning and approval process is ensuring that the proposed site of your solar modules matches your expectations. Your Renewable Energy Advisor will forward to you a proposed layout for your approval with a signature or email confirmation. This must be received prior to installing your PV array.
Our operations team will generally book installations a few weeks in advance – they will be in contact with you to organise a suitable time. As a rule, someone should be at home on the day of installation to give the installers access and you should sign the necessary paperwork authorising the creation and assignment of your Small Technology Certificates (STCs) (unless you have chosen not to receive a Solar Credit discount), and settle any outstanding account.
Invoice payment in full by day of installation
Your invoice is typically made up of a cash amount and a Small Technology Certificate (STC) amount (in the form of a Solar Credit discount paid in advance to you.) Because we receive payment for STCs up to 2 months after you sign the necessary paperwork on the day of installation, we require that your remaining contribution to the project price be paid before the day of installation.
Any payments on the installation day can be by cheque to installers. Electronic funds transfers should be made prior to installation day. Alternatively, come in to one of our stores or pay by credit card over the phone (a surcharge may apply for late payments processed via credit card).
Installation and Quality Assurance inspections
On the day of installation, our installation team will attend your site with all materials and equipment for installation. Please ensure that they have easy and clear access to the required work areas including roof access points and ceiling access, and any other sites identified on the day.
Please do not switch the system on until your metering installation is completed.
Solar Credit and STC creation and assignment paperwork
As mentioned already, Solar Shop Australia installers will provide you with your Solar Credit Small Technology Certificate (STC) paperwork for signing on the day of installation. This paperwork will enable the STCs to be created and registered, as well as assigned to us (providing you with an up-front cash discount on your purchase price.) Please ensure you are available on the day of installation to sign this documentation, as any delay will cause your account to have an outstanding invoice.
Import-Export or Gross meter installation
In most states/territories, we must work with the electricity distributor and retailer to coordinate your import/export or gross meter installation through a distributor or third party meter installer. In some places this is allowed before the solar installation, in others only after, plus there is usually a waiting list while meter installers work through existing orders. What this means is you may experience a delay between system installation and final commissioning. Our experienced operations team will facilitate this process with a view to minimising any delays caused by third parties.
Once your new electricity meter is installed and commissioned, the meter installer may commission your system (by switching on DC and AC breakers by the inverter – in some states/territories this is done by meter installers, in others not). Always check to see that your system is turned on and operating at the next available daytime opportunity (remember that being a solar power system, it will not be operational at night).
Consult your Solar Shop Australia owner’s manual for the procedure to turn your system on. If you are still unsure, you can contact us on 133 765 and we will run you through the start up procedure.
Congratulations! At this point your Grid Connect Solar System will be generating clean, pollution free electricity, helping you to do your bit toward a zero emission future.
We encourage you to familiarise yourself with the operation, monitoring and maintenance of your Grid-connect solar system.
Please read the provided owner’s manuals. New system owners often have queries or concerns about their system’s operation, and how to read and understand what the inverter may be saying with system status or error messages.
If you still require assistance or clarification, you may contact Solar Shop’s technical support hotline on 133 765.