Installation Process

At Solar Shop Australia, the installation of a home solar PV system is an art. From the selection of the right technology partners to the right price for you, it is important that you understand the installation process upon your decision to go solar with us. Outlined below are key steps in the program.

(Step 1). Choose your solar solution

Our Solar Shop Group Renewable Energy Advisers will assist you to find the right solution to achieve your energy goals.

(Step 2). Order confirmation and deposit

Once you’re satisfied with the products and system quoted, we’ll ask you to sign a customer approval form. After receipt of your deposit‘, we’ll kick start the process and you’re on your way.

(Step 3). Permission to Connect (electricity distributor approval)

We need to secure your local electricity distributor’s permission to connect a ‘small embedded generator’, before we can install and commission your grid connect solar system. In most areas of Australia you will be provided paperwork from your Renewable Energy Adviser or the Solar Shop operations team for completion & signing. Once these documents are returned, we will then make the application on your behalf. This typically takes 2-10 weeks to secure distributor approval.

(Step 4). Design & Approval

An important step in the planning and approval process is ensuring that the proposed site of your solar modules matches your expectations. Your Renewable Energy Adviser will provide you a proposed layout for your approval with a signature or email confirmation. This must be received prior to installing your solar PV array.

(Step 5). Installation Scheduling

Installations are generally booked a few weeks in advance. Our Customer Care team will be in contact to organise a suitable time. We require a responsible person over the age of 18 to be at home on the day of installation. This is to allow the installers access and to available for any queries that may arise. You will also need to sign the necessary paperwork authorising the creation and assignment of your Small Technology Certificates (STCs) (unless you have chosen not to receive a STC financial incentive), and settle any outstanding account.

(Step 6). Invoice Finalisation

Your invoice typically comprises a cash amount and a Small Technology Certificate (STC) amount – in the form of a financial incentive paid in advance to you. As we receive payment for STCs up to 2 months after paperwork submission, we require the remaining contribution of the project price to be paid prior to the installation date and for you to sign the STC paperwork on the day of install. Electronic funds transfers should be made prior to installation day.

(Step 7). Installation & Quality Inspection

On the day of installation, our team will attend your site with all materials and equipment required for installation. Please ensure they have easy and clear access to the required work areas including roof and ceiling access points, and any other sites identified on the day.
Please do not switch the system on until your metering installation is completed.

(Step 8). Financial Incentive (STC), Creation & Assignment Approval

As mentioned in step 6, Solar Shop Group installers will provide you with your financial incentive Small Technology Certificate (STC) paperwork for signing on the day of installation. This paperwork will enable the STCs to be created and registered, as well as assigned to us (this provides you with a financial incentive resulting in a discount on your purchase price). Please ensure you are available on the day of installation to sign this documentation, as any delay will cause your account to have an outstanding invoice.

(Step 9). Gross Meter Installation (Import / Export)

In most states & territories, we must work with the electricity distributor and retailer to coordinate your import/export or gross meter installation. This is usually managed through a distributor or third party meter installer. In some places, this work is allowed prior to the solar installation, and this needs to be scheduled accordingly as installers work on existing orders. This may result in slight delays between system installation and final commissioning. Our experienced operations team will facilitate this process with a view to minimising any delays caused by third parties.

(Step 10). System Commissioning

Once your new electricity meter is installed and commissioned, the meter installer may commission your system (by switching on DC and AC breakers by the inverter – in some states/territories this is done by meter installers, in others not). Always check to see that your system is turned on and operating at the next available daytime opportunity (remember that being a solar power system, it will not be operational at night).
Consult your Solar Shop Group owner’s manual for the procedure to turn on your system. If you are still unsure, you can always contact us on 1300 786 769 and we will assist you through the start-up procedure.

Congratulations! At this point your Grid Connect Solar System will be generating clean, pollution free electricity, helping you to do your bit toward a zero emission future.

(Step 11). Ongoing Support & Service

We encourage you to familiarise yourself with the operation, monitoring and maintenance of your Grid-connect solar system. Please read the provided owner’s manuals. New system owners sometimes have queries or concerns about their system’s operation and the manual will help understand the inverter system status or error messages.

If you still require assistance or clarification, you may contact Solar Shop’s technical support hotline on 1300 786 769.

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